Reviews

Love this Goodyear!! They're honest and are focused on taking care of their customers instead of exploiting them. We've been using them for several years.

Great service.

Did a great job! Would recommend!

Great service

I took my car in for a air conditioning recharge. They got me in right away. Staff is very friendly. Now my air conditioner is very cold.

I always take my car to Goodyear for an oil change... They're usually fast, and the price is very reasonable! And everyone is friendly....

Good friendly service prices were very reasonable

Quick and easy to work with.

Nice staff

I go from Woodinville to Monroe just for the service here

Fantastic service, so glad they are open on Saturdays!

Very nice, competent, and efficient results. Fairly good pricing as well. The staff was helpful. I will be going there again

Jim and the team at Goodyear Monroe are the only people I trust with my cars. My family have been taking their cars here for decades, no exaggeration, and will continue FOR-E-VER.

Thanks for the quick oil change, tire rotation and other diagnostics on my wife's car. I will be coming back in the future!

They were great. Came in under estimate and were quick and professional. Would definitely recommend them to friends and family.

Awesome customer service

Warren has been taking care of my car here for years so grateful he’s still there! Man knows what he’s doing!

I had a good experience overall at Goodyear. The technician was very nice, professional, and helpful. However, the older man at the front desk was not very friendly and could improve his customer service. Other than that, the service itself was good.

Amazing mechanics! And great customer service. Highly recommend.

I've been a loyal customer for 30 years with Goodyear in Woodinville they relocated to Monroe, new location I'm still loyal with Goodyear because they are honest and Jim the manager is amazing and who he hires also kind, Frank, Jessica and all the amazing mechanics in the shop. They will take care without bullshit. Thank Goodyear in Monroe it's worth driving 30mins.

Great place to get work done. They took care of a 14 year old truck that needed a significant amount of work and got it running like new for me. Only place I’ll go to get work done on my cars.

Dropped off my Range Rover for an alignment. A few hours later they contacted me saying they don’t want to alight it because I need newer tires. Ok, I understand they want to push sales of tires, but I needed an alignment first. I declined their offer to purchase new tires from them and they still charged me their hourly rate although they never performed an alignment. So I got zero service for $100. If you decline a service it should be free.

Old Guy at front desk is rude as hell go literally anywhere else for better customer service

I got tired a few months ago and today when my check engine light came on they were so gracious in taking a quick look for me. They are super friendly and were fairly priced. It felt like I was back in the Midwest with friendly faces serving up quality service.

Used to be good. Now a total scam. Don't come. They'll hold your car hostage for things that they don't even do. Getting rid of Derek was the worst thing you ever did Jim.

I want to give Good Year a 10 stars review for their excellent services and their professional work ethics. Thank you for your business. From Joe

Great place to service your automobile, I drove by with no appoinment just for information and they did serviced my car ,no need to go an a later time, the person at the front desk is very courteous and helpful, also very patient with people, I will not miss the opportunity to service my car with them again.

Very helpful people! They fixed my headlights and explained everything in very clear and understandable terms. Very professional team that is also very personable. Great to work with, and now my headlights work so incredibly well! Very grateful to them especially in these dark Washington months!

Busy place! These guys are everyday hero’s-like dad’s who show up everyday & take responsibility for their actions. I trusted them with: oil, brakes, & a nasty repair to the oil pan area. They helped w/a fuse pro bono.

It certainly shows why these guys have such an ugly common low star rating on their reviews. First and foremost, the old man up front is a crabby old butt head. He is rude and sanctimonious. He lied about the time it would take to do a basic radiator flush and fill. They said one hour. We gave them 3 hours for good measure. We went back in, and the old crabby office manager, who should retire, was rude and acted pissed that we inquired about our car being finished. He then went into rudeness and several lies, and excuses for why they were not done yet. We were very nice to him, and he said they needed another 30 minutes. We gave them another hour for good measure. We returned, and they still hadn't finished the simple radiator flush and fill. He was rude again and said to come back in another 30 minutes. We spent a total of 4.5 hours of time we didn't really have, especially after the one-hour quote to get us in the door, and we were treated like sub humans. These guys suck. They don't deserve any stars. they deserve a SH%&# HEAD rating, but I couldn't find one. How can they stay in business? Close that store and get someone in there who is honest, polite, fair, and cares.

First, as a reviewer of this business, I recommend you read their reviews over the past 6 months. Significant negatives. I went in this AM to check about a couple of services - Based on the attitude and indifference of the old guy at the counter, I think they must be going out of business. I got one liners mostly no we dont do that or cant get that here. When asked about recommending an alternative business since they dont support I got a one liner "no". On the way out I said "worthless". Here's the thing, Its all right to not support types of work a guy might need but, as being in the business to begin with, you aught have suggestion of where to send potential customers when you dont support that particular repair. Your lesson grasshopper -This is one way to get return business - Called being helpful. Based on the one liners and indifferent attitude I received, I will never go back to this business for any kind of support. Worse, I will share the experience with anyone who will listen.

On 9/27/25 I called Goodyear Monroe the service desk guy was very unprofessional and grumpy but he ended up making me an appointment for an alignment for the same day at 2:00 pm they closed at 4:00 pm he said that would give them plenty of time as long as there weren’t any bad parts.Coming from Gold Bar (over an hour) I got there right at 2:00 pm. When I walked in and told him I was there for my 2 o’clock appointment he said oh we had a guy come in for brakes so we won’t have time for your alignment today. I was obviously upset over this and he said well that happens sometimes. It will not happen to me again, nor would I ever suggest them to anyone ever. The front desk guy should be fired for treating anyone like that.

This place is great did some front end work had a issue with pulling after they aligned my vehicle....gave them a chance to rectify it and they did ....I don't understand the other 1star reviews did these people even give them a chance to fix the issue ....anyways thanks again Goodyear crew I'll be back

Will never allow my vehicle to go back to this place. Went in for an alignment and it drove perfectly fine before and now my truck is all messed up, they said it needed repairs ( but failed to say anything until after I wanted them to fix what they messed up) and proceeded to tell me they pretty much jimmy rigged my tire rods. Talk about dangerous and let me drive away with it. Horrible place!!!

My truck left pulling to the left and steering wheel to the right and it drove straight before it went there bad service no Communication how does a business send a car out not driving straight down the road after they did alignment without telling the customer about it. Bad business!!!

Their alignment machine is broken. The machine said they got my hellcat aligned to .10 degree toe or 1/16th toe in. In the real world I received HALF INCH OF TOE OUT on each side. The reality is that either they are crooks rigging the machine to sell people more tires.. or the machine is incorrect and in dire need of a calibration. When I told them it was not even close they scoffed. Refused any discussion when I told them I measured myself. Offered only one solution. To refund me if I took it to another shop and got another machine to show specs are off. If you get an alignment here you will be needing to replace tires 5x sooner. Here’s the result from the shops alignment:

Bottom line, if you need any kind of repair, take your vehicle to Johnson & Son Goodyear. First place I took my vehicle said I needed a new transmission because my mounting bolts broke off. That was over $11,000. They fixed the bolts and got my car running for less than $1500. The first place also told me my battery was dead and wouldn’t hold a charge. When Johnson & Son checked it, they had found the polarity of the battery was reversed , the only way I know that could happen is if they placed the cables to the wrong terminal(positive negative and negative positive ). They not only got my battery replaced with the local auto parts store for Free, but they got me upgraded to the top-of-the-line battery at no charge to me. Everybody I dealt with at Johnson & Sons was helpful, cared about me and my financial situation. They also saved me about $200 in towing charges by walking down to the first company that I took the vehicle to and physically pushed it to their shop. I cannot think of anybody that would do something like that nowadays. They had helped me before by doing a major repair on my other vehicle, which was a great value. Do not hesitate to take your vehicle to Johnson & Son‘s Goodyear.And the people that worked on my vehicle were always understanding and empathetic, no matter how many times I called them or came in to their shoptalk to them. They always answered all of my questions and we’re incredibly patient to me. Again, I wish I had more space to talk about all the things they have done for me and my vehicle.

I brought my boat trailer in for bearings and they put the wrong grease in they blew in 2 years not much travel. They put in the gray grease when should of put in red grease

This review is about 5 months late. But had them do my brakes and also fix issue with 4 wheel drive. they fixed the brakes. and I paid for them fixing the brakes. and they kept saying we can fix your 4 wheel drive. well they couldn't and caused 5k in damages. had to take to dealership to fix. They quit answering my calls or emails asking for some compensation. don't go. if I could give 0 stars that's what it would be

had them do my brakes and also fix issue with 4 wheel drive. they fixed the brakes. and I paid for that and they kept saying we can fix your 4 wheel drive. well they couldn't and caused 5k in damages. had to take to dealership to fix. They quit answering my calls or emails asking for some compensation. don't go. if I could give 0 stars that's what it would be

The old man that is supposed to be customer service is probably the rudest individual I've had the pleasure of coming across

When it comes to vehicle maintenance, finding a reliable and trustworthy shop is paramount, and my experiences with Goodyear shops have consistently reinforced why they're a top choice. From the moment you pull into the service bay, there's a palpable sense of professionalism and efficiency. The staff are always welcoming and attentive, making you feel confident that your vehicle is in capable hands. One of the standout aspects is the expertise of their technicians. Whether it's a routine oil change, a complex alignment, or diagnosing an unusual sound, the mechanics at Goodyear shops demonstrate a deep understanding of automotive systems. They take the time to explain what needs to be done, often showing you the issue directly, which really builds trust. It's reassuring to know that the people working on your car are not only skilled but also transparent about the process. Their tire selection, naturally, is second to none, with a wide range of Goodyear tires to fit every need and budget, along with other reputable brands. Getting new tires installed is always a smooth process – quick, precise, and they ensure everything is balanced and aligned perfectly before you drive away. Beyond tires, their general maintenance services, like brake inspections and fluid checks, are thorough and performed with meticulous care, helping to keep my car running smoothly and safely. The customer service experience is also consistently excellent. Waiting areas are clean and comfortable, and communication about the status of your vehicle is clear and timely. They genuinely seem to value your time and business. Knowing that I can rely on a Goodyear shop for expert service, quality parts, and a transparent approach gives me immense peace of mind. It's more than just a repair shop; it's a partner in keeping your vehicle in peak condition.

I have called 2 times to get a price on some simple fixes and I have had nothing but rudeness, the customer service is terrible. Prices aren’t the best either, -2 star review. Do better.

OUTSTANDING SERVICE, QUALITY & ATTENTION TO DETAIL IN ALL ASPECTS OF THEIR BUSINESS. I had 3 Autos that they serviced for about 30 years before they moved to Monroe. I have 2 autos that I take to Monroe from Woodinville to service now + one of my adult children’s auto’s.That’s a LOT of service & I have NEVER BEEN DISAPPOINTED WITH THE QUALITY/SPEED OF REPAIR OR THE PRICE OF THEIR WORK! GREAT,FRIENDLY STAFF TO WORK WITH! They have my HIGHEST RESPECT & PRAISE! Don Dawson.

Older guy behind the counter needs to retire nothing but grumpy and negative.